Yesterday I talked about the qualities of a dream client. Most client projects are a two-way street, so now I’m going to focus on all you freelancers out there. Here’s a few suggestions for how to make sure every project goes as smoothly as possible. Following these guidelines will also help you gain a great reputation, get good referrals and earn repeat business.
1. It’s not about you, it’s about the client. This should be obvious but its easily forgotten. The client isn’t there for you, you are there for the client. Everything you do needs to be focused on the client’s needs and how you can best serve them. You can’t always please everyone, but you should sure bend over backwards to try. Your goal should be to make the client look good for hiring you.
2. Ask questions and listen carefully. Gather as much information as you can about the project and about the client’s expectations. If you are unsure about something, ask. As the project moves along, keep asking questions. Listen carefully to the answers. Take notes. If you aren’t sure about something, repeat back what you think the client is trying to say so that they can correct any misunderstandings. The more you learn about the client’s needs and expectations, the easier it will be for you to help them.Read More
